Want to buy on Dhgate but are very concerned that the store is in fact a scam?
Take comfort in knowing that Dhgate is a reliable online shopping platform where you can buy virtually any category of products at great prices. However, ordering on this site is not without its drawbacks. Check out our Dhgate review and tips for safe shopping on this Chinese store.
Presentation of the Chinese Dhgate store
Established in 2004, Dhgate is one of the oldest Chinese B2B online stores. Popular in France, this networking platform thrives in the wholesale and retail marketing of Chinese-made products at very competitive prices.
What are some good reasons to shop on Dhgate?
You are not completely convinced, here are 3 good reasons that could make you pass the step of the purchase. Let’s start with the fact that it’s a very easy to use site, the customer journey is simple, the delivery is free under certain conditions and above all it is a wide choice at very advantageous prices.
You can enjoy a free shipping option
The free shipping option that the site offers is a plus that you will definitely like. Dhgate offers to deliver all your international parcels free of charge, whatever your location. You can thus save on shipping costs and reduce your overall expenditure on the site.
A wide choice of products accompanied by advantageous prices
You then have the advantage of accessing one of the richest product selections at a lower cost. With an estimated catalog of nearly 40 million items in every conceivable category, the store has something for every product research need.
In addition, as you buy directly from the seller or the manufacturing company, you benefit from significantly lower prices, in addition to the discounts and promotions that are common on the platform.
An easy-to-use site designed for the customer
Buying on Dhgate is finally a good idea if you want a shopping experience that is user-friendly and made as easy as possible. Both the site and the dedicated mobile application are easy to use and fluid.
The site is designed in such a way that it is very easy to navigate between item categories, stores and current promotion pages. A “Warehouse Europe” page is specially opened for customers buying from Europe.
What are the disadvantages of ordering on Dhgate?
But who says advantages, often says disadvantages, you have to know to adapt your purchases. Here are 3 that may be brakes for some, but which do not hinder the reliability of the site itself.
It is not possible to pay for purchases with Paypal
You do not benefit from the simplicity and security of payment offered by PayPal. This can be a big inconvenience for buyers attached to this payment method. Instead, Dhgate has preferred to offer you solutions like Skrill, Credit Cards, and Wire Transfer.
Obligation to create an account to finalize these purchases
You can freely visit Dhgate store and browse the selection of products. However, if you are interested in an item and wish to purchase it, you will need to register in order to complete your purchase.
Top tips for safe, quality shopping
As with any purchase on the internet, it is good to ensure the reliability of the site so as not to have any problems or be disappointed. With the site itself you don’t have to worry about security, with the standards in force in France, the sites must present some security elements such as the padlock next to the url, but also the “https ”, Show a secure site.
To make sure that the product you want is of good quality, it is always a good idea to trust the comments of previous buyers first.
Do I risk finding counterfeit products?
Dhgate is a huge marketplace with over a million sellers who are not all honest about the quality of the products they are selling. You can indeed come across counterfeits and imitations (crude but sometimes successful) of major brand products.
Overall you will mostly be dealing with Chinese-made products. Their quality will vary, depending on whether you choose recognized brands like Huawei, Xiaomi, Oppo… or generic, unbranded items.
What are the reimbursement conditions in the event of a problem?
In the event of a problem, the general conditions of sale provide that you can be reimbursed when your item has not been delivered. The refund is also valid if you have received an item that is defective, damaged or not as described.
Finally, if you are simply not satisfied with the item received, you can request a refund provided you bear the return costs.
How does delivery with Dhgate work?
The delivery process is relatively straightforward at Dhgate. You choose your delivery option during the validation of your item. The seller is responsible for packaging and shipping it.
You have the choice between:
- The free delivery option with a delay of 16 to 25 days
- Or delivery via a private carrier such as DHL, EMS, UPS… which takes around 3 to 8 days.
Should I be exempt from customs fees?
Note that 20% VAT will apply when the value of the item exceeds 22 €. Customs fees will be added if your product costs more than 150 €. Considering this data, you can at best limit customs costs by focusing on the purchase of low value items.
What to think of Dhgate compared to Wish and Aliexpress?
Operationally, there is hardly any difference between these sites which are all Marketplaces. Like Aliexpress and Wish, Dhgate simply gives you the option to connect with independent sellers.
That said, regarding the prices charged, the free shipping system as well as the favorable prices can make Dhgate a better alternative to Aliexpress and Wish.