Dhgate is a well-known international Chinese e-commerce company popular with low-cost online shopping enthusiasts. Yet do you still have doubts about it?
Rest assured to know that this is a reliable site offering great shopping opportunities at very low prices on a large assortment of products of all kinds. However, the platform also has some drawbacks.
Find out our review and the basics of what you need to know to shop on Dhgate safely and efficiently.
Presentation of the Chinese Dhgate store
Dhgate is a popular shopping site established in 2004 and specializing in the wholesale and retail of Chinese products. It functions as a gigantic marketplace connecting you directly to Chinese sellers and companies offering some of the lowest prices on the market.
What are the advantages of ordering on Dhgate?
Choosing to shop on Dhgate means enjoying certain advantages, concerning the delivery, the products themselves or the price.
Free delivery possible
Few of the Chinese e-commerce platforms offer free delivery of the products sold. Dhgate is one of them. Indeed most of the products on the store benefit from a free shipment wherever you are.
Large assortment and very low prices
Dhgate gives you access to an impressive assortment of products. Count no less than 33 million products in every conceivable category.
Electronics and technological products, clothing and decoration, sports and leisure equipment, etc. you will find practically everything there and at competitive prices.
The prices are very low and you regularly benefit from coupons, promotions and spectacular sales.
A site designed for the customer
The site is ergonomic and its design optimized to simplify your online shopping experience as much as possible.
On the home interface you will find prominently: the drawer of all product categories, a selection of exclusive offers on mobile apps, the selection of the best Stores and the center for discount coupons. In addition, the platform is multilingual and well translated into French.
What are the disadvantages of ordering on Dhgate?
Despite the many advantages, you should know that there are also some disadvantages when shopping on this store.
No payment option with PayPal
The store does not allow you to take advantage of the simplicity and security of payment offered by PayPal for online purchases. On the other hand, the range of solutions available includes means like Skrill which is a payment method comparable to PayPal.
Purchase only possible with an account
You can freely visit the store and browse the different product categories. However, to make a purchase you must open a customer account by registering on the site.
Top tips for safe, quality shopping
To ensure safe shopping, you can rely on this store, technically it is controlled, so there is very little risk. If you are still unsure, just choose a payment method that will refund you in the event of a problem, such as Paypal. And for the products themselves, read customer reviews.
Do I risk finding counterfeit products?
The quality will not always be there, but there are still good things. Especially with regard to fashion and electronics with the biggest Chinese brands like Huawei, Xiaomi, Oppo, ZTE …
It is also one of the rare Chinese discount e-commerce on which you will find devices from the American manufacturer Apple or Samsung (reconditioned of course). You will finally have sometimes successful counterfeits of the products of major Western brands.
What are the reimbursement conditions in the event of a problem?
You can claim a refund if your item has not been delivered, if it is damaged, defective or does not match the description given on the site. Refunds are also possible if you are not satisfied with the item received. In this case, you will bear all the costs associated with returning the package to China.
How does delivery with Dhgate work?
The means of delivery offered by the site and their cost may vary from one seller to another. For each item the costs will be clearly indicated in the basket when ordering.
Most sellers offer free shipping for their products. By choosing this solution, you can expect a delay of 16 to 25 days to receive your item.
Another option is paid delivery via an international logistician (Fedex, DHL, EMS, etc.) with a delay of approximately 3 to 8 days.
Should I be exempt from customs fees?
Customs charges and import taxes (VAT) can cause a real additional cost when you buy on foreign Chinese sites.
At best you can avoid customs charges if the value of your item does not exceed the € 150 mark. There now remains the import tax which will always apply up to 20% if the value of the product exceeds 22 €.
In any case, customs is a parameter to always take into account when buying from a site like Dhgate.
What to think of Dhgate compared to Wish and Aliexpress?
These are all e-commerce built on the Marketplace model. Dhgate does not hold any inventory of goods. He just puts you in touch with independent Chinese sellers and acts as an arbitrator in the event of a dispute.
As for the price level, Dhgate tends to be more attractive than Wish and Aliexpress due to the free shipping, in addition to the very low prices.