You are most of the time busy and you don’t have time to go to your bank’s counter. Don’t worry, Direct Écureuil’s online Caisse d’Épargne service is the ideal solution. In one click, adopt good management of your accounts (title account, life insurance contracts, checking account, etc.) with all the services associated with them. And do it all wherever you are, conveniently and safely.
Presentation of the Direct Écureuil service
Direct Écureuil is the service that is designed and adapted for your banking needs. Thanks to this service, with your Satellis package, you can manage your operations, consult your accounts, have access to all your practical information (locate an agency, find a contact, etc.), benefit from assistance (lost confidential code, credit card / checkbook opposition) every day and 24 hours a day. With Direct Écureuil you do all of this online, by phone, mobile, and Minitel.
When opening your account, a confidential code is given to you to allow you to have secure access to Direct Écureuil every day, 24 hours a day, wherever you are.
You just need to be a subscriber. And if this is not the case you can make the request either online, or by calling 3241 (free service and call price), or by going to an agency.
After subscribing, you can access Direct Écureuil services and manage all your accounts by phone by calling 3241 and also using your Smartphone or digital tablet.
On smartphones and digital tablets, you must install our application:
- For individuals, there is the application:
- “BANK” which is an Android version and can therefore be downloaded from the Play Store and
- “BANXO” which is an iOS version and therefore downloadable from the Apple Store.
“BANQUE” and “BANXIO” allow you to manage your accounts and always have access and anywhere to the essential services of the Caisse d ”Epargne. They are very secure, practical and comprehensive applications.
- For professionals, there is the “FACTUREA Net” application in Android and iOS version. You can download it from Play Store and Apple Store.
“FACTUREA Net” allows you to: monitor your invoice remittances, check if your transfers have been made, check if there are any disputes on your contract, check if your customer is still guaranteed. You have access to all this information wherever you are and at any time.
What are the services of Direct Écureuil?
When you open an account, all you need to do is subscribe to the remote banking service (Direct Écureuil) and you will have access to the following services.
- Execute and instantly consult your current operations of your checking account (follow-up of transfers and withdrawals, check the balance, make a transfer from account to account, etc.)
- Order a checkbook
- Access to your property insurance contracts (automobile, health, etc.)
- Manage all your transactions on your securities account (consulting the portfolio, placing a stock market order, etc.)
- Update your contact details (phone number, email address, postal address, etc.)
- Make the impression of a RICE (RIB)
- Manage your life insurance contract (consult your capital gains, make a free payment, etc.)
- Track your credit card payments
- Subscribe to the online statement
- Contact your advisor safely
All these services are accessible every day of the week and 24 hours a day.
How can I easily get in touch with advice using this service?
Thanks to the Direct Écureuil service, you can directly access the contact of your advisor and / or agency from your personal space. You can contact them at any time as soon as you experience difficulties in using their services (whether on the phone and / or on the internet). The above is valid for those who are already subscribed to Direct Écureuil services.
Those who have not yet subscribed to the Direct Écureuil service can express their difficulty by:
- Internet: by filling out the online form,
- Telephone: by calling the number 0 825 800 825 or 3241
Contact for the theft, or loss, or fraudulent use of your bank card
When you have lost yourself or your bank card has been stolen or you have noticed a fraudulent use of your bank details, it is recommended that you update your savings bank as soon as possible. Here are the contacts of the Caisse d’Epargne Opposition Center:
- 09 69 36 39 39 (call rate depending on your operator). Call from France and overseas departments
- 00 33 9 69 36 39 39 (call rate according to your operator). Call from international and TOM
These numbers are accessible every day of the week and 24 hours a day. Wherever you are, you can call them.
Contact to report a claim, view or update your contracts
When you want to have more information on your insurance contracts (accident guarantee, automobile, home, etc.), a claim to be notified, the updating of contracts, you can contact a legal assistant on 09 69 36 45 45 (call rate according to your operator).
You can contact them from Monday to Friday from 8 a.m. to 7 p.m. and on Saturday from 9 a.m. to 12 p.m.