The Romwe site has quickly established itself among the most popular women’s fashion sites at the moment in France with its clothes imported from China and therefore offered at very low prices. But in the face of this dazzling success, can we really say that Romwe is reliable or is it a scam?
The quality of the products available on Romwe, a scam?
In view of the prices offered by Romwe or those of other Chinese e-commerce sites, it is always difficult to speak of a scam or not. We therefore prefer to speak of a product quality which is proportional to the prices displayed and which can be compared to certain low-cost store chains available in France.
The clothes thus have an acceptable quality for the price that the site asks, with a few exceptions. It is then possible to do very good business on Romwe, but by staying in simple clothes so as not to have any bad surprises.
We advise you to favor the basics, such as t-shirts, shirts or denim clothes (pants, jacket, etc.). Conversely, we strongly advise against ordering complex clothes which could be in lace or cashmere. Cosmetic products are also to be banned, without any exceptions.
You should also pay attention to the size of the clothes. Chinese products are not specially designed for the European market, so there may be some noticeable difference from your usual size. It is often recommended to take a size above to be safe, at the risk of receiving a product that is too small or too short.
In any case, and in order not to be disappointed, the main tip is to rely heavily on the comments and ratings left on the articles by other buyers. You will thus be able to identify a trend that allows you to judge the size and quality of the product.
Costs and delivery time on Romwe
By purchasing on Romwe, delivery costs are free from € 39 of purchase. If you do not reach this amount, delivery in Metropolitan France is 3 € for standard delivery or 8 € for express delivery.
In terms of delivery time, it usually takes between 3 and 8 days depending on the delivery method. Romwe thus indicates a delay of 5 and 8 days for a standard delivery and 3 and 5 days for an express delivery.
However, we are talking about clothing imported from China and faced with the announced deadlines, it is still possible to wait around twenty days. It’s rare, but possible. This remains in all cases below the average observed with other Chinese e-commerce sites.
Customs fees and import tax with Romwe
On Romwe and as for any imported product, it is possible to have to pay French VAT on your goods if your order exceeds a certain amount. This is referred to as an import tax of 20% on your order, if the latter is greater than € 50.
To avoid additional costs for its customers, Romwe has however made a habit of sending large orders in several packages so as not to exceed this unit threshold. But for added security, you can also separate your purchases into several separate orders yourself.
Aside from this possibility of import tax, you do not risk any problem of additional costs by ordering on Romwe, the site does not offer any counterfeit product.
How to pay for purchases on Romwe?
In order to pay for your purchases on Romwe, you can use your credit card (Visa, Mastercard, American Express or Maestro) or your Paypal account.
The platform itself is secure and you therefore risk nothing to pay your orders by credit card directly on the site.
However, we cannot stress enough that Paypal is currently the most secure way to make purchases on the internet. This online payment service promotes the protection of buyers in the event of a dispute with a seller.
Returns and refunds on Romwe, a good after-sales service?
By buying online, we are never safe from a package lost in nature or an item that does not meet our expectations. To overcome these problems, Romwe benefits from a responsive after-sales service available in French!
In the case of a return, you have 45 days from the date of your order to be able to return your item and it takes 5 working days, after receipt of the package by Romwe, for returns to be processed and reimbursed.
As the site does not currently offer an exchange, you will therefore be compulsorily reimbursed. By default, the refund will be credited to your Romwe wallet for your future purchases, but it is also possible to be credited to your bank account by making the request.
There are, however, a few things to consider with this returns and refunds offer. Indeed, Romwe does not reimburse the shipping delivery costs and does not cover the return costs either. These costs are therefore totally at your expense.
The site also does not accept the return of products relating to privacy (bodysuits, lingerie, pajamas, swimsuits, etc.), jewelry and certain accessories. Finally, Romwe only accepts the return of items that have not been worn and / or washed by the buyer.