Light in the box is one of the leading Chinese e-commerce platforms and reference for purchasing products at bargain prices.
But does it represent a reliable site for your purchases? The store certainly has many strengths, but it is not without its drawbacks. Check out our review and tips for safe, quality shopping at LightInTheBox.
Presentation of the Chinese site Light in the box
Launched in 2007, the e-commerce platform has continued to develop and increase its influence in the sphere of international trade. With a catalog of more than 100 million items, the site is an ideal ally for individuals, resellers and wholesalers wishing to import products from China at competitive prices.
What are the strengths of Light in the box?
Light in the box is a Chinese site, which also has many advantages, which could quickly convince you to shop on this one.
Very complete online store
Light in the box has an extensive catalog of products on its unique online store. Here you have access to various categories of products of all kinds: clothing, consumer electronics, jewelry, household and garden items, toys, etc.
Possibility to browse the pages ”Featured by bloggers” and “Selected brands”
Both on the website and on the mobile application, it is easy to navigate, find and order the items you want. You can also browse the Featured by Bloggers and Selected Brands pages. These list the products highlighted by blogger reviews and Team Light in the box recommendations.
There is a loyalty program on the LightInTheBox site
Each purchase made on the store generates bonus points or credits to your account. Collected in sufficient quantity, your loyalty credits can then be used to pay for your purchases on the site.
What are the negatives about Light in the box?
But like all stores, it is necessary to know the drawbacks when choosing to make these purchases on Light In The Box.
Possibility of having significant additional customs fees
As with most Chinese e-commerce platforms, customs fees and import taxes may be added to the price of items you buy from Light in the box. Calculated based on the value of your product, they can be quite large, making your overall bill steeper.
Clothing sizes that are random
Another flaw often noted with clothing purchased on Light in the box is the clothing sizes. They do not always follow European standards and can be random. So sometimes it happens that the items are not the buyers size.
If delivery from China, delivery may take 90 days
As the purchase is made abroad, you should expect rather long delivery times. Especially when your items need to be shipped from china warehouses. It can then take up to 90 days for them to reach you.
Do I risk finding counterfeit products?
The store mainly sells products from Chinese brands. It also guarantees that the products appearing on its site are subject to strict controls and checks before shipment. Note, however, that the quality of the products is not really ideal.
What are the reimbursement conditions in the event of a problem?
You can return your product for a full refund if you received a damaged or defective item. It is always possible to get a refund even if your product has no defects, as soon as it falls into the category of returnable items.
How to make a return on Light in the box?
You must contact customer service through the site so that they can organize the return procedure. Note that the return request must be issued within 14 days from the date of receipt of your item.
How does delivery with Light in the box work?
Deliveries are international and you have the choice between several delivery options depending on your location:
- International postal service without tracking (10 to 20 days)
- International postal service with tracking (10 to 18 days)
- International express postal delivery (5 to 8 days)
- International express delivery (3 to 4 days)
- Local Standard Delivery (3 to 5 days).
Should I be exempt from customs fees?
Unfortunately, it is not possible to free yourself from customs duties on the store. However, Light in the box offers you to subscribe to a Duty and Tax insurance at the time of your order. This allows you to benefit from a refund for customs charges applied to your product during customs clearance.
What to think of Light in the box compared to Joom, Wish and Aliexpress?
Unlike these platforms, Light in the box is not a marketplace. There are therefore no stores or third-party sellers. The company owns and manages its own stocks. It has total control over the quality and monitoring of the products in its catalog.