Light in the box is a Chinese site that is one of the leaders in the low-cost sales segment.
If you want to save on your shopping or get various items for less, shopping from this site can be a good idea. However, there are some drawbacks and precautions to be taken into account.
Discover our opinion and our best advice to buy easily and safely on the Light in the box e-commerce platform.
Presentation of the Chinese store Light in the box
It is an international online sales platform which has been active since 2007. Specializing in the marketing of products from Chinese brands, companies and startups, the store is best known for its advantageous and competitive prices.
What are the advantages of ordering on Light in the box?
Shop at the Light In The Box store while enjoying many benefits. Among them you have the possibility of subscribing to a loyalty system, trusting bloggers talking about products and enjoying a very complete shop.
Very complete online store
The site has a little over 100 million products of all kinds. Almost all categories are there. Electronics, clothing, shoes and fashion items, accessories for the home, garden, children, etc.
Possibility of browsing the “Featured by bloggers” and “Selected brands” pages
The online store is quite well structured and the site offers you a mobile application to further simplify your shopping experience. It is easy to navigate between product categories.
You can browse the Featured by Bloggers and Selected Brands pages which include articles tested by bloggers and those selected by site management.
There is a loyalty program on the LightInTheBox site
The program rewards loyal and regular customers on the store. Concretely, you receive and accumulate loyalty credits for each purchase you make on Light in the box. By using the app for example, you earn 3% extra credits on each order. These credits can be used to purchase other products on the site.
What are the disadvantages of ordering on Light in the box?
But there are also downsides, for example you may have to pay customs fees, sizes may not reflect what is shown and very long delivery from China.
Possibility of having significant additional customs fees
Light in the box does not cover customs fees and VAT that may apply to your products when passing through customs.
Clothing sizes that are random
You may also be faced with size problems. This is because not only do Chinese sizes appear smaller than European sizes, they can also be mislabeled on clothing. In general, it is advisable to choose a size above your normal size.
If delivery from China, delivery may take 90 days
If you are purchasing from this site, you clearly should not be in too much of a hurry to receive your items. Especially if they are shipped from warehouses based in China. It may indeed take 90 days from the date of your order and the date of its receipt.
Top tips for safe, quality shopping
To make your purchases serenely on this store, you can count on the site itself which is secure. Then, do not hesitate to go to the section of presentations made by bloggers and influencers. Also trust the opinions of previous buyers.
Do I risk finding counterfeit products?
On Light in the box, the risk is more that of the relative quality of the products sold. Note that the store mainly sells Chinese-made products whose quality varies from medium to low.
What are the reimbursement conditions in the event of a problem?
You can get a refund when you received a defective, quality defect, or wrong size / color package. Provided the item is eligible for return / refund, has not been washed, worn or used. You must return it, depending on the case, within 7 or 30 days of receipt.
How to make a return on Light in the box?
You must contact customer service via your customer area on the store in order to organize the return of your product in good conditions. You will then only have to send the package to the address indicated by the after-sales service and wait for the exchange or refund.
How does delivery with Light in the box work?
After validation and processing of your order, the store will ship it to you using the delivery method you have chosen from the options below:
- International postal service without tracking (10 to 20 days)
- International postal service with tracking (10 to 18 days)
- International express postal delivery (5 to 8 days)
- International express delivery (3 to 4 days)
- Local Standard Delivery (3 to 5 days)
Should I be exempt from customs fees?
Any customs charges that may apply to your packages are your responsibility. However, thanks to the subscription of a Duty and Tax insurance, Light in the box undertakes to reimburse you for the VAT costs added by customs if applicable.
What to think of Light in the box compared to Joom, Wish and Aliexpress?
It differs from these three other Chinese e-commerce leaders by its mode of operation. Unlike Aliexpress, Wish and Joom, Light in the box is not a Marketplace. This can promote better monitoring of product quality, since the store has its own stocks and is responsible for the products it sells.