Cited among the most popular Chinese online shopping sites in Europe and the world, Gearbest is a great ally if you want to get good deals at the best price.
However, the shop is not exempt from all complaints concerning the quality of its products. Hence the importance of being fairly careful when using it for your purchases.
Gearbest is a Chinese e-commerce giant specializing in the sale of Chinese branded consumer products. Created in 2013, the platform is positioned as a direct competitor of leading sites like Aliexpress.
Its strength lies in its promotions and very affordable prices. Its specialty is electronic products and high-tech gadgets (smartphones, connected devices, drones, computers, etc.). But its larger catalog includes products of all kinds.
Are the products of quality in the store?
Overall, Gearbest offers good products designed by the biggest Chinese brands like Xiaomi, Huawei, iLife, DJI and OnePlus… especially in the electronics and high-tech fields.
However, the quality is far from impeccable and you are not immune to unpleasant surprises. This is why you should not skimp on checking descriptions, product size, warranties offered and buyer reviews to avoid misleading offers.
What are the fees to add at the time of purchase?
In addition to the price of the item displayed on the site, delivery charges, customs duties and import taxes are additional charges that may be added to your expense when you buy on Gearbest.
Calculated at the time of the validation of your order, these costs vary according to several parameters. In particular, the size and weight of the package, the type of transport, the location of the warehouse (China, Europe or USA) and the chosen delivery method. Delivery is generally free with the French Express formula.
Customs fees and import taxes
These fees are usually high and can be as much as half the overall value of your product. Note that you can pay less or not pay customs fees by choosing Gearbest warehouses located in France or in the European Union zone rather than in China.
What are the payment options on Gearbest?
PayPal is a secure payment method accepted on Gearbest. But you can also pay for your orders by credit card, bank transfer, or Western Union.
If the product does not suit me what are the return and refund conditions?
The return policy and the guarantees put in place by Gearbest allow you to be reimbursed in the event of dissatisfaction with a product purchased on its site. Thus, Gearbest offers you:
- A 45-day full money back guarantee from the date you received your product if it is not right for you.
- A 30-day money-back or replacement guarantee after receipt, in the event of a defective or damaged item on arrival.
- A 30 day unconditional money back guarantee for any unopened or unused item.